Help & FAQs

General Questions

Can I place an order over the phone?
If you have any inquiries or issues with placing an order online give us a call or visit us at our store location and we will make sure that a member of our team will walk you through the whole process.

Can I pay for my order after the print job is complete?
Please note that no work will proceed on any print job in your order until full payment is received by us. We do not accept cash advances or partial payments.

What are your working hours?
We are open for pickups and design consultations Monday through Friday between 10:30am – 7:30pm and Saturdays from 10:30am – 5pm. Outside our working hours you can always fill in our contact form and we will come back to you the next business day.

Where are you located and can I come visit or pick up my printing?
Yes, unlike most online printers we welcome and even encourage you to come visit us to discuss printing options, or even just to say hello. We are located in the Northeast Philadelphia at Castor and Tyson Ave right next to the Wawa. Our address is

6911 Castor Ave, Philadelphia, PA 19149

What payment methods do you offer?
We accept online payment with all major credit cards (including Visa, Mastercard, Discover and American Express).

When you place an order online, Credit Card details are forwarded to a secured online banking system provided by Square. Please visit: www.square.com for further information.

How secure is it to order from your website?
We ensure safe and secure transactions with the highest level of security using SSL. We do not store any payment details on this website and serve every page via SSL. Any sensitive data can only be accessed by us and by you.

When you place an order online, credit card information will be processed exclusively by Square, sent via an encrypted protocol which totally guarantees maximum security on the purchase. Our SSL provider (Comodo) offers buyer protection in the case of any problems with your order.

Ordering

How to order from your website?
Choose your options and click on order now to checkout. Once payment is entered and approved at checkout you will be redirected to a file upload page. Upload your artwork files and see your order status in the my account page.

Is it possible to cancel my order?
At MB3 Printing we guarantee top quality print with short turnarounds. The moment you submit your artwork, the files are sent in to preflight and placed on to plating, where the printing process begins. This is why the placed orders cannot be cancelled and the sales are final.

In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed by MB3 Printing for that order. In such cases, you will be charged a $15 cancellation fee.

I can’t find the product I’d like to order on your website.
You name it and we can print it! If you can’t find the product you would like to order, fill in our custom quote form with the details of your project. We will get back to you with a quote for your custom order within 24 hours.

How is turnaround time determined?
Turnaround time also known as production completion time varies by product, ranging from 1 to 5 business days. Same day printing is also available for some products.

Turnaround time does not begin upon placement of your order. Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. Our cut off time is 10am in the morning. All orders after 10am will be processed for the next business day. For example, if your artworks are approved by 10 am you will receive the product the same business day.

How do I upload my artwork files?
Once the order is placed and the payment processed you will be forwarded to a order confirmation page to upload your files. We accept print-ready files in any of the following formats: .eps, .jpg, .pdf, .ps, .psd, .png. If you have an artwork file in any other format, we encourage you to create a PDF file that can be uploaded to MB3 Printing. If you have more than one file please compress your files into a .zip format to upload.

Will I receive an order confirmation email?
Yes. You will receive an email within 24 hours of placing an order. If your payment was approved, this email will confirm your order. Otherwise, it will notify you that the credit card failed and will give you instructions on how to resubmit your payment.

You will also receive confirmation and/or update emails between the time of order placement and order receipt. For example, once your order is ready for pickup, a pickup confirmation email will be sent to you.

When can I pick-up my order?
Orders will be ready for pick-up at the end of business day on the estimated due date.

Pick up is available at our facility in 6911 Castor ave, Philadelphia, PA 19149, Monday through Friday, 12:00 P.M.- 7:00 P.M. EST, except holidays.

Do you offer shipping?
Yes we do. At this moment we only offer UPS Ground however if you need next day air please call us for a shipping quote.

File Preparation

Do my files need to be print-ready?
Yes all the accepted files must be print-ready. If you need us to set up your files or cant find a template please call us or make a note while checkout.

Is my artwork going to be checked before print?”
Yes we make sure all your artworks are checked and verified to make sure they are fit for print.If we encounter any problems with the files we will contact you and advice changes in the format.

Do I need to create an additional bleed?
We require that you extend any images that run up to the trim line a minimum of 1/8″ (0.125″) past the trim line to create “bleed”. Depending on what program you use to create your file, this may or may not change the total image area of your file.

What is a safe area?
Safe Area is the 1 1/4″ (1.25″) area inside the trim line. Do not put critical information or images within the Safe Area. This is to prevent minor cutting variations from leaving unintended results at the trim edge. If you choose to make less than this minimum clearance, we will NOT be responsible for items that are cut off in this area.

What resolutions and color mode should i use?
Minimum of 150 dpi (dot per inch) resolution at 100% in CMYK color mode is needed for the best print quality.