Help & FAQs
6911 Castor Ave, Philadelphia, PA 19149
When you place an order online, Credit Card details are forwarded to a secured online banking system provided by Square. Please visit: www.square.com for further information.
When you place an order online, credit card information will be processed exclusively by Square, sent via an encrypted protocol which totally guarantees maximum security on the purchase. Our SSL provider (Comodo) offers buyer protection in the case of any problems with your order.
Choose your options and click on order now to checkout. Once payment is entered and approved at checkout you will be redirected to a file upload page. Upload your artwork files and see your order status in the my account page.
In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed by MB3 Printing for that order. In such cases, you will be charged a $15 cancellation fee.
Turnaround time does not begin upon placement of your order. Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. Our cut off time is 10am in the morning. All orders after 10am will be processed for the next business day. For example, if your artworks are approved by 10 am you will receive the product the same business day.
You will also receive confirmation and/or update emails between the time of order placement and order receipt. For example, once your order is ready for pickup, a pickup confirmation email will be sent to you.
Pick up is available at our facility in 6911 Castor ave, Philadelphia, PA 19149, Monday through Friday, 5:00 P.M.- 7:30 P.M. EST, except holidays; Saturday, 2:00 P.M.- 5:00 P.M. EST, except holidays.